Privacy Policy

This privacy policy sets out how uses and protects any information that you give when you use this website. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 1st March, 2018.

What we collect

We may collect the following information:

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use session cookies to allow users to login to our service. These cookies are used for no other purpose.

Controlling your personal information

We will not sell, distribute or lease your personal information to any third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the EU GDPR. If you would like a copy of the information held on you please email us. This information is all also available and editable under the My account page

Your database

Your database is your property. The data will not be viewed by employees unless explicitly asked to as part of a support ticket. Neither will it be distributed, leased or sold to third parties.

We will only release your data to law enforcement agencies if ordered to do so by a court and in this event, we will notify you unless we are not legally allowed to do so.

EU GDPR (General Data Protection Regulation)

The European GDPR puts some requirements on data processors (Sheltermanager Ltd) and controllers (you as a customer).

We already use industry standard encryption to protect data during transit and at rest. For customers in the EU, your data is stored on servers in the United Kingdom to ISO 27001 standards of both physical and electronic security.

The GDPR introduces a new 72 hour rule on breach notification. Since 2007 when we started, has never had a security breach or suffered data loss. If that ever should happen, we would comply with the GDPR and notify all affected customers within 72 hours.

In addition, the following features in ASM can be used to help shelters comply with key features of the GDPR:

You can download our data protection agreement for European organisations here: Sheltermanager Ltd Customer Data Processing Agreement