FAQ
How do I administer my database?
You can use the sheltermanager.com user name and password you received to administer your database here.
What bandwidth/space/CPU limits/quotas exist?
No hard limits. Although disk space is a limiting factor (it will be monitored), at least 1GB per shelter will be set aside initially and this amount will increase for each year of subscription.
How do disaster recovery backups get made?
A nightly batch process will take a snapshot of your database whilst it's running (using a special dump utility) at 4am GMT. This snapshot will be backed up to separate storage. The snapshot is replaced each day, so if you need to revert, make sure you let us know before 4am GMT the next day.
In addition to this, a snapshot is taken every Monday morning at 4:30am GMT. If necessary you can revert back to the beginning of each week on request.
Can I import data from my existing, local ASM database to my sheltermanager.com database?
Yes. If you go to System->Database Tools->Database Import in ASM. You can choose your existing HSQLDB (if you used a local one), or other database type. ASM will copy all the data from your old database into your new one.
If you have ASM prior to 2.0.21, there is a slight error in the import tool. If you are importing from HSQLDB, you should change "otherdb" to "localdb" and prefix the string with "jdbc:hsqldb:file" (without the quotation marks). In addition, ASM will prompt you to use the old database at the end - make sure you answer No. This was fixed in ASM 2.0.21